Stripe Operations Associate, Apprenticeship Recruitment 2026: Apply Online

About Stripe

Stripe is a financial infrastructure platform that empowers millions of businesses worldwide, from startups to large enterprises, to accept payments, boost revenue, and unlock new business opportunities. Our core mission is to increase the GDP of the internet, presenting an unparalleled chance to make the global economy accessible to everyone while undertaking the most significant work of your career.

About the Team

The team at Stripe is dedicated to delivering frictionless experiences for all users, regardless of their business size or type. We aim to provide the best possible support experience, handling over a million support cases annually and processing millions of internal transactions. Our approach is to view support and operations as integral enablers of Stripe’s growth, focusing on novel, solution-oriented methods.

What You’ll Do: Responsibilities

• Develop a foundational understanding of Stripe’s products, services, and features to effectively assist customers.
• Respond promptly and professionally to customer inquiries via email, providing accurate information and relevant resources.
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex problems to the appropriate departments.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools.
• Participate actively in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge.
• Engage in comprehensive training programs, actively seeking feedback and working on improving performance and developing professional skills.

Who You Are: Minimum Requirements

• Possess a user-first mindset and thrive on solving challenging problems.
• Exhibit excellent English communication skills, both written and verbal.
• Demonstrate strong analytical thinking, open-ended research capabilities, and problem-solving aptitude.
• Show enthusiasm for learning about technical products and processes.
• Be an organized self-starter with a passion for finding solutions.
• Have a process-oriented mindset and a proven ability to execute tasks.
• Enjoy working in an in-office environment that fosters strong cross-team collaboration and support.
• Be able to prioritize effectively and enjoy working in a fast-paced environment.
• Exhibit humility and a track record of successful collaboration with teams and external partners.
• Be a current student or have graduated in 2026.
• This is a 6-month Apprenticeship Intern Program, scheduled to commence in January 2027, operating under the Apprentices Act 1961.

In-Office Expectations

Stripes in most locations are expected to spend at least 50% of their time in the office each month. This may vary based on role, team and location. Some roles, like those in Stripe Delivery Centers (Mexico City, Bengaluru, Dublin), require 100% in-office presence. Specific teams may have higher in-office attendance requirements to support users and workflows, which will be discussed by the hiring manager. This policy aims to balance in-person collaboration and learning with flexibility.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.