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Stripe Product Support Operations Associate Recruitment 2026: Apply Online
Product Support Operations Associate, Weekend Shift
Job Overview
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of ‘growing the GDP of the Internet.’ Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users.
As a Product Support Operations Associate on our global team, you will design, implement, and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, and driving process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you.
This role requires working a weekend shift pattern of Saturday-Sunday and 3 weekdays. The Support Delivery Center (SDC) operates during daytime hours in 9-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6:00 AM and 10:00 PM. This schedule ensures continuous, high-quality support for our global users during critical weekend periods.
Key Job Details
| Company Name | Stripe |
| Job Role | Product Support Operations Associate, Weekend Shift |
| Experience | Prior experience in customer service, user support, or operations is preferred but not mandatory. |
| Salary Range | Competitive Pay with Shift Allowances |
| Job Type | Full time |
| Work Mode | In-Office |
| Openings | Multiple |
| Job Location | Bengaluru, India |
Key Responsibilities
- Troubleshoot and solve complex external user issues related to payment processing, billing, and account management.
- Analyze support processes and instigate changes to help scale operations and improve overall user experience.
- Work closely with other Stripe product and engineering teams to improve product offerings and messaging around new features.
- Gain unique insights into how thousands of businesses on Stripe scale and operate globally.
- Partner with global operations specialists or business process owners to run critical operational workflows.
- Actively contribute to a collaborative, high-performing in-office team environment in Bengaluru.
Requirements & Qualifications
- You have a user-first mindset and are energized by the challenge of solving difficult, unstructured problems.
- You possess excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly.
- You excel in analytical thinking, logical reasoning, and structured problem-solving.
- You enjoy learning about technical products and processes and are an organized self-starter.
- You have a process-oriented mindset and a proven ability to get things done efficiently.
- You enjoy working in an in-office environment with strong cross-team collaboration and support.
- You are willing to work a weekend shift pattern of Saturday-Sunday and 3 weekdays (9-hour daytime shifts between 6am and 10pm).
Required Skills
- Analytical Reasoning & Problem Solving
- Excellent Written & Verbal Communication
- Technical Aptitude & Product Learning
- Process Optimization & Scaling
- User Empathy & Customer Support
- Cross-functional Collaboration
- Time Management & Prioritization
About Stripe
Stripe is a global financial infrastructure platform that helps businesses of all sizes accept payments, manage billing, and scale their operations online. Founded with simplicity and developer-first principles in mind, Stripe processes hundreds of billions of dollars in transactions annually for startups and enterprises alike, driving the growth of the internet economy.
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