⏳ Last Date to Apply: As per company portal
Tamara Real-Time Analyst Recruitment 2026: Apply Online
Real-Time Analyst (RTA)
Job Overview
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, and Amazon.
We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team in Riyadh. In this role, you will monitor real-time performance across all service channels (Phone, Chat, and Email) and ensure optimal schedule adherence to meet service level agreements (SLAs).
Key Job Details
| Company Name | Tamara |
| Job Role | Real-Time Analyst (RTA) |
| Experience | Minimum 1 year |
| Salary Range | Competitive + Benefits |
| Job Type | Full-time |
| Work Mode | Onsite |
| Openings | 1 |
| Job Location | Riyadh, Saudi Arabia |
Key Responsibilities
- Monitor real-time performance and queue health across voice, chat, and email channels.
- Identify and escalate service level risks and forecast deviations in a timely manner.
- Perform intraday adjustments including breaks, skilling, and rescheduling to optimize resource usage.
- Communicate effectively with team leaders and operations regarding updates, alerts, and potential risks.
- Generate and share hourly, intraday, and daily performance reports with key stakeholders.
- Track and report on schedule adherence, attendance, shrinkage, and related operational KPIs.
- Support incident and outage management by ensuring correct routing and resource allocation.
- Utilize WFM tools and platforms such as Calabrio, NICE, or Verint to execute real-time actions.
- Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
- Provide continuous process improvement recommendations for real-time management.
Requirements & Qualifications
- Minimum 1 year of experience in a Real-Time Analyst or similar WFM role.
- Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, and Adherence.
- Excellent analytical, communication, and multitasking skills.
- Proficiency in Excel and Google Sheets; experience with reporting or BI tools is an advantage.
- Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
Required Skills
- Workforce Management (WFM)
- Real-Time Monitoring
- Call Center Metrics Analysis
- Microsoft Excel / Google Sheets
- Stakeholder Communication
- Problem Solving & Decision Making
About Tamara
Tamara is Saudi Arabia’s first fintech unicorn, backed by Sanabil Investments (wholly owned by the Public Investment Fund – PIF), SNB Capital, Checkout.com, and others. Operating from its headquarters in Riyadh, Tamara helps millions of users across the GCC region with innovative financial solutions.
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