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Figma
Technical Support Engineer
Technical Support Engineer
Experience Required
2+ years
Salary / Package
Competitive SaaS Industry Standards
Work Mode
On-site
Openings
Not Specified
Job Overview
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. As a Technical Support Engineer on the Customer Support team in Bengaluru, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. This role goes beyond resolving issues—you’ll identify patterns, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience.
- Develop deep expertise in Figma’s products, architecture, and customer workflows.
- Interact with customers daily via chat, email, or video calls to resolve complex technical issues.
- Own end-to-end resolution of high-impact bugs in close partnership with Engineering and Product.
- Contribute to social support efforts and community platforms.
- Recommend and implement improvements to debugging workflows and tooling.
Key Job Details
| Company Name | Figma |
| Job Role | Technical Support Engineer |
| Experience | 2+ years |
| Salary Range | Competitive SaaS Industry Standards |
| Job Type | Full Time |
| Work Mode | On-site |
| Openings | Not Specified |
| Job Location | Bengaluru, India |
Key Responsibilities
- Diagnose complex technical issues across Figma’s products, architecture, and customer workflows.
- Engage daily with customers via chat, email, or video calls to take ownership of complex problems.
- Collaborate with Engineering and Product teams to drive timely fixes for high-impact bugs.
- Engage with customers and users on social media and community platforms for social support.
- Support billing and account management issues across multiple products as needed.
- Maintain schedule flexibility including occasional weekend or holiday coverage.
- Recommend improvements to debugging workflows, tooling, and support operations.
- Create internal documentation, training materials, and scalable knowledge systems.
Requirements & Qualifications
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment.
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android.
- Familiarity with REST APIs, OAuth authentication flows, and third-party integrations.
- Working knowledge of modern web technologies including JavaScript/TypeScript, HTML, CSS, and React.
- Strong analytical, problem-solving, and cross-functional communication skills.
- Comfortable navigating fast-paced, ambiguous environments with a focus on end-to-end issue resolution.
- Experience working with design tools like Figma, Adobe Suite, Sketch, or Framer.
Required Skills
- Technical Support & Troubleshooting
- Debugging (Mac, Windows, iOS, Android)
- REST APIs & OAuth Authentication
- JavaScript / TypeScript
- HTML, CSS & React
- Root Cause Analysis
- Customer Communication
- Cross-functional Collaboration
About Figma
Figma is helping teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
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Frequently Asked Questions
Q: What is the role of a Technical Support Engineer at Figma?
A: The Technical Support Engineer identifies, diagnoses, and resolves complex product issues at scale, partners with Engineering and Product teams, and drives quality improvements across the support lifecycle.
Q: What qualifications are required for this role?
A: Candidates must have 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment, along with strong debugging skills and knowledge of web technologies like JavaScript, HTML, CSS, and React.
Q: Where is the job location?
A: This role is based out of Figma’s office in Bengaluru, India.
Q: What are the shift timings for this position?
A: Coverage outside standard business hours is required, with shifts rotating between Wednesday to Sunday, Thursday to Monday, or Friday to Tuesday from 12:30 PM to 9:30 PM IST.
Q: How can I apply for this position?
A: You can apply online through the official Figma careers portal by submitting your application and resume.
Disclaimer: This job post is prepared by collecting data from the official career page of Figma. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.