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⏳ Last Date to Apply: As soon as possible / Ongoing
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Tellent
Tellent Customer Support Specialist – DACH Recruitment 2026: Apply Online
Customer Support Specialist – DACH
Experience Required
Entry-level
Salary / Package
Competitive + Perks
Work Mode
Remote or Hybrid
Openings
1
Job Overview
Tellent is seeking a dedicated and communicative Customer Support Specialist to cover the DACH region. In this role, you will act as a trusted advisor to our customers, helping them navigate our products with precision and care.
- During the first 3 months: Learn Tellent products, support processes, and tools while building confidence in handling customer conversations independently.
- Within 6 months: Work with autonomy across assigned product areas, taking ownership of complex problems and utilizing AI tools effectively.
- After 1 year: Develop strong product and technical expertise, contributing to team improvements and cross-functional initiatives.
Key Job Details
| Company Name | Tellent |
| Job Role | Customer Support Specialist – DACH |
| Experience | Entry-level |
| Salary Range | Competitive + Perks |
| Job Type | Full-time |
| Work Mode | Remote or Hybrid |
| Openings | 1 |
| Job Location | Netherlands, Germany, and Poland (Remote/Hybrid) |
Key Responsibilities
- Provide friendly, precise, and personalised support across various support channels.
- Investigate, troubleshoot, and resolve software and user issues proactively.
- Build deep product expertise to educate customers and represent the voice of the customer internally.
- Work efficiently with AI-powered support tools while applying critical human judgment.
- Identify recurring questions and contribute to the Help Center and internal knowledge base.
- Collaborate with Tech Support, Product, Engineering, and Customer Success teams.
Requirements & Qualifications
- Entry-level experience in customer support, customer care, or client-facing roles.
- Strong written and verbal communication in German (C1 level or higher).
- Strong written and verbal communication in English (B2 level or higher).
- Context-driven problem-solving capabilities utilizing data and modern AI tools.
- Adaptable, reliable, and collaborative team player.
Required Skills
- Customer Support & Care
- German (C1+) & English (B2+)
- Problem Solving & Troubleshooting
- AI Support Tools Utilization
- Technical Communication
- Collaboration & Adaptability
About Tellent
Tellent is a leading organization dedicated to empowering businesses with cutting-edge software solutions and exceptional workplace cultures across Europe.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the position available at Tellent?
A: Tellent is hiring for a Customer Support Specialist – DACH.
Q: Where is the job located?
A: The role offers remote or hybrid work options across the Netherlands, Germany, and Poland.
Q: What language proficiencies are required?
A: Candidates must have strong written and verbal communication skills in German (minimum C1 level) and English (minimum B2 level).
Q: What benefits are provided by Tellent?
A: Tellent provides an annual learning budget of €1,500, a €200 home office budget, a pension plan, wellness perks, 28 paid holidays, and an Apple MacBook.
Q: How can I apply for this job?
A: You can apply online by clicking the application link provided in the job listing and submitting your CV through the portal.
Disclaimer: This job post is prepared by collecting data from the official career page of Tellent. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.