CHILD CONTENT-SINGLE LOADED
- You are the first point of contact for our customers and answer their questions quickly and accurately.
- You build strong relationships with customers by communicating proactively and understanding their needs.
- You handle complaints and feedback professionally and always aim for a solution that satisfies the customer.
- You coordinate communication between our customers, planners, and laboratories efficiently and transparently.
- You ensure a smooth workflow by keeping all involved parties informed of the progress.
- You proactively identify bottlenecks and resolve them before they cause problems.
- You create and manage the planning of calibrations in our measurement rooms, taking deadlines and priorities into account.
- You prepare files for invoicing.
- You monitor the entire work process of measuring instruments and identify deviations or delays.
- You take timely action to guarantee delivery times and inform customers about any changes.
- Preferably experience in a similar function.
- Affinity with technology.
- You can work with ticketing systems and have good computer skills.
- Excellent command of the Dutch language (written and spoken).
- Good command of the English language.
- Preferably a completed MBO (vocational) education.
- You are proactive, structured, and can prioritize well.
- You are flexible in your work and can build connections.
- Social contact is important to you. You express this in your personality as a team player and in strong collaborations with both internal and external stakeholders.
- A position to be filled between 24 and 40 hours per week.
- Flexible working hours in consultation with your colleagues.
- 27 vacation days and 13 ADV days on a full-time annual basis.
- Good secondary employment conditions.
- Various training opportunities to motivate and stimulate internal growth.
⏳ Last Date to Apply:
💼
Trescal
Trescal Customer Service Representative Recruitment 2026: Apply Online
Customer Service Representative
Experience Required
Preferably experience in a similar role
Salary / Package
Work Mode
On-site
Openings
Job Overview
Trescal is a global specialist in calibration and measurement. Whether it’s highly accurate measurements in their high-tech laboratories or directly on-site at the customer’s location, they ensure industries worldwide can rely on perfect measurement results. Every year, they are a trusted partner for leading companies in sectors such as aerospace, automotive, chemistry, electronics, energy, pharmaceuticals, and telecommunications. Their mission is clear: to strengthen industries through unparalleled precision. They strive for accuracy without doubt, so their clients can always count on the highest quality and reliability. With 5 locations in the Benelux and over 450 dedicated colleagues, they work daily to improve their clients’ performance. As they continue to grow, they are constantly looking for new talent, believing that their people make the difference. You can be a part of this! Therefore, they are looking for you as a Customer Service Representative!
Your Mission:
As a Customer Service Representative, you are the hub of communication between our customers, planners, and laboratories. You always strive for maximum customer satisfaction and deliver your work within the agreed turnaround times. You do this from our office in Hengelo.
Your Responsibilities:
A Reliable Partner for Our Customers:
- You are the first point of contact for our customers and answer their questions quickly and accurately.
- You build strong relationships with customers by communicating proactively and understanding their needs.
- You handle complaints and feedback professionally and always aim for a solution that satisfies the customer.
- You coordinate communication between our customers, planners, and laboratories efficiently and transparently.
- You ensure a smooth workflow by keeping all involved parties informed of the progress.
- You proactively identify bottlenecks and resolve them before they cause problems.
- You create and manage the planning of calibrations in our measurement rooms, taking deadlines and priorities into account.
- You prepare files for invoicing.
- You monitor the entire work process of measuring instruments and identify deviations or delays.
- You take timely action to guarantee delivery times and inform customers about any changes.
- Preferably experience in a similar function.
- Affinity with technology.
- You can work with ticketing systems and have good computer skills.
- Excellent command of the Dutch language (written and spoken).
- Good command of the English language.
- Preferably a completed MBO (vocational) education.
- You are proactive, structured, and can prioritize well.
- You are flexible in your work and can build connections.
- Social contact is important to you. You express this in your personality as a team player and in strong collaborations with both internal and external stakeholders.
- A position to be filled between 24 and 40 hours per week.
- Flexible working hours in consultation with your colleagues.
- 27 vacation days and 13 ADV days on a full-time annual basis.
- Good secondary employment conditions.
- Various training opportunities to motivate and stimulate internal growth.
Key Job Details
| Company Name | Trescal |
| Job Role | Customer Service Representative |
| Experience | Preferably experience in a similar role |
| Salary Range | |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | |
| Job Location | Hengelo, Netherlands |
Key Responsibilities
- Act as the primary point of contact for customers, answering their questions quickly and accurately.
- Build strong relationships with customers through proactive communication and understanding their needs.
- Handle complaints and feedback professionally, aiming for customer satisfaction.
- Coordinate communication between customers, planners, and laboratories efficiently and transparently.
- Ensure a smooth workflow by keeping all parties informed of progress.
- Proactively identify and resolve bottlenecks.
- Create and manage the planning of calibrations, considering deadlines and priorities.
- Prepare files for invoicing.
- Monitor the work process of measuring instruments and identify deviations or delays.
- Take timely action to guarantee delivery times and inform customers of changes.
Requirements & Qualifications
- Excellent communication skills (oral and written).
- Preferably experience in a similar role.
- Affinity with technology.
- Proficiency with ticketing systems.
- Good computer skills.
- Excellent command of the Dutch language (written and spoken).
- Good command of the English language.
- Preferably a completed MBO (vocational) education.
- Proactive, structured, and able to prioritize well.
- Flexible and able to build connections.
- Team player with strong collaboration skills.
Required Skills
- Customer Relationship Management
- Communication (Verbal & Written)
- Problem-Solving
- Time Management
- Planning & Scheduling
- Conflict Resolution
- Interpersonal Skills
- Adaptability
- Technical Aptitude
- Proficiency in Ticketing Systems
- Computer Literacy
About Trescal
Trescal is a global specialist in calibration and measurement, ensuring industries worldwide can rely on perfect measurement results. They are a trusted partner for leading companies across various sectors, committed to strengthening industries through unparalleled precision and reliability. With a strong presence in the Benelux and a growing team, Trescal fosters a culture of development, expertise, and good working conditions.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Disclaimer: This job post is prepared by collecting data from the official career page of Trescal. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.
{}